AQA GCSE Business key terms

Income earned from selling goods or services, before costs are deducted.

The possibility that a business decision or event will lead to an unfavourable outcome, such as financial loss. Its likelihood or potential consequences can sometimes be estimated.

Ongoing payments by a franchisee to a franchisor, often calculated as a percentage of sales revenue.

A fixed annual amount of pay, usually paid in monthly instalments.

The stages through which a customer moves, from initial contact with a business or product to purchasing and receiving support afterwards.

An incentive or activity designed to encourage purchases, often by offering a temporary benefit such as a discount or free gift.

The income earned from selling goods or services, calculated as selling price multiplied by quantity sold.

The total monetary value of sales over a given period, also called sales revenue.

The number of units a business sells over a given period.

The group of people included in a piece of research.

A resource whose availability is limited relative to demand for it.

Examining existing information that was collected for another purpose; also called desk research.

The part of the economy concerned with processing raw materials and manufacturing goods.

The process of assessing job applicants and choosing the most suitable candidate for a vacancy.

An intangible product, such as hairdressing, delivery or accounting, provided for a customer.

Money raised by a limited company issuing shares to investors in exchange for part-ownership of the company.

A person or organisation that owns shares in a company and therefore owns part of that company.

The financial benefit shareholders receive from owning shares, through dividends and increases in the value of their shares.

Choosing the applicants who best meet the job requirements to proceed to interviews or other assessments.

A business whose primary purpose is to create social or environmental benefits through its activities.

The use of social media platforms to communicate promotional messages, share content and interact with customers.

A target intended to benefit society, such as supporting a community or reducing environmental harm.

A business owned by one person, who controls it and keeps its profits.

The number of employees who report directly to a particular manager.

Financial or other support given to an event, team or organisation in exchange for promotional exposure.

Keeping employees working for a business rather than losing them and having to recruit replacements.

An individual or organisation affected by, or with an interest in, a business’s activities, such as an employee, customer, supplier or owner.