AQA GCSE Business · 8132
Paper 1
Revise: Customer Service Methods and ImpactsThe sales process covers the stages from a customer’s first contact with a business to support after the purchase.
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GCSE Business · key term
The stages through which a customer moves, from initial contact with a business or product to purchasing and receiving support afterwards.
Used by AQA and Edexcel
Paper 1
Revise: Customer Service Methods and ImpactsThe sales process covers the stages from a customer’s first contact with a business to support after the purchase.
Specification 2.3.4 · Paper 2
The activities through which a business builds customer interest, completes a sale and supports the customer after purchase.
Revise: Sales ProcessThe sales process covers the activities that build customer interest, help a purchase go ahead and support the customer afterwards. Customer service runs throughout this process: it is the assistance a business provides before, during and after a purchase to meet customer needs.
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