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GCSE Business · key term
The help and support a business provides to customers before, during and after a purchase.
Used by AQA, Edexcel and OCR
Paper 1
The help, advice and support a business provides to customers before, during and after a sale.
Revise: Customer Service Methods and ImpactsCustomer service is the help, advice and support a business gives customers before, during and after a sale. Customers judge both what they buy and how they are treated. A good meal served rudely may leave a customer dissatisfied, even though the food itself was good.
Specification 2.3.4 · Paper 2
The assistance a business provides before, during and after a purchase to help meet customer needs.
Revise: Sales ProcessCustomer service runs throughout this process: it is the assistance a business provides before, during and after a purchase to meet customer needs.
Paper 1, Paper 2
The help and treatment a business gives its customers before, during and after a purchase to meet their needs.
The help, advice and support a business provides to customers before, during and after a sale.
The support a business provides to its customers before, during and after a purchase, including answering queries and dealing with returns.
Do not assume the cheapest supplier is the best. Consider delivery time, reliability, quality and customer service alongside price.
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