AQA GCSE Business · 8132
Paper 1, Paper 2
Revise: Setting Aims and ObjectivesCustomer satisfaction is the extent to which products and service meet or exceed customers’ expectations. Businesses may improve it through reliable products, helpful service and attractive pricing. Satisfied customers may return and recommend the business, supporting sales and longer-term success.
- Revise: Customer Service Methods and Impacts
The extent to which a product and the service received meet or exceed a customer’s expectations.