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GCSE Business · key term
Information and communication technology: the computers, networks and software used to store information and communicate.
Used by AQA
Paper 1
Revise: Customer Service Methods and ImpactsICT allows businesses to provide information, process purchases and support customers remotely. Websites, e-commerce and social media have different but connected roles.
For ICT questions, explain a customer-service use, such as answering complaints quickly, rather than only describing advertising.
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