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GCSE Business · key term
Checking goods or services against required standards to identify faults, for example inspecting samples of finished products.
Used by AQA, Edexcel and OCR
Paper 1
Inspecting or testing products against agreed quality standards to identify faults.
Revise: Maintaining Consistent QualityQuality control involves inspecting or testing products against agreed standards to identify faults. A manufacturer can check work in progress as well as finished goods. Depending on the product, inspectors might check every item or a sample from a batch.
Specification 2.3.3 · Paper 2
Checking completed goods or services against quality standards to identify faults, usually through inspection of all output or a sample.
Revise: Quality ManagementQuality control involves checking completed output against quality standards. Trained inspectors may examine every product or a sample at the end of the production process. Output that fails the checks can be kept from customers and repaired or rejected.
Paper 2
Revise: Methods for Ensuring QualityTwo methods help businesses achieve these standards: quality control and quality assurance. Their main difference is the emphasis on detecting faults in output or preventing faults throughout the process.
Distinguish detection at the end of production (quality control) from prevention throughout the process (quality assurance).
Make the distinction clear: quality control detects faults by checking output; quality assurance aims to prevent faults throughout the process.
Apply quality methods to services as well as goods. A mystery shopper is an example of quality control in retail.
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