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GCSE Business · key term
Using procedures and checks throughout production or service delivery to prevent mistakes and achieve consistent standards.
Used by AQA, Edexcel and OCR
Paper 1
Organising and checking processes to prevent mistakes and ensure that output meets customer requirements.
Revise: Maintaining Consistent QualityQuality assurance focuses on organising processes to prevent mistakes and get work right first time. Employees check their own work as part of the process, rather than leaving quality entirely to specialist inspectors.
Specification 2.3.3 · Paper 2
A system that builds quality into each stage of production or service provision, with employees responsible for meeting standards and preventing faults.
Revise: Quality ManagementQuality assurance aims to prevent faults by managing quality throughout production or service provision. Employees take responsibility for the standard of their own work at each stage, rather than relying only on a final inspector.
Paper 2
Revise: Methods for Ensuring QualityTwo methods help businesses achieve these standards: quality control and quality assurance. Their main difference is the emphasis on detecting faults in output or preventing faults throughout the process.
Distinguish detection at the end of production (quality control) from prevention throughout the process (quality assurance).
Do not assume that quality assurance always reduces total costs: weigh potential savings against training costs and the time needed for checks.
Make the distinction clear: quality control detects faults by checking output; quality assurance aims to prevent faults throughout the process.
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