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GCSE Business · key term
A whole-business approach in which all employees take responsibility for quality, preventing problems and continually improving how work is done.
Used by AQA
Paper 1
Revise: Maintaining Consistent QualityTotal quality management (TQM) is a whole-business approach to quality. Every employee and department contributes to preventing problems and improving standards, including areas not directly involved in production. Managers must support this approach and set a good example.
Distinguish inspection from TQM: inspection detects faults, while TQM makes preventing faults everyone’s responsibility across the whole business.
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