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GCSE Business · key term
Teaching employees the skills and knowledge needed to carry out their work effectively.
Used by AQA, Edexcel and OCR
Paper 1
Developing employees’ knowledge and skills so that they can carry out their work more effectively.
Revise: Training Methods and BenefitsTraining develops the knowledge and skills employees need to do their work effectively. It is not only for new starters: experienced employees may need to learn a new system, improve their customer service or prepare for a different role.
Specification 2.5.3 · Paper 2
Revise: Training and DevelopmentTraining teaches employees the skills and knowledge needed to do their work effectively. Development is broader: it improves their abilities over time, helping them prepare for greater responsibilities or changing business needs.
Paper 1
Helping employees gain the knowledge and skills needed to do their work.
Revise: Purpose of Human ResourcesAlternatively, training can help existing employees gain missing skills. Development prepares employees for broader responsibilities or future roles. This is important because the skills a business needs may change as it grows or adopts new working methods.
The process of helping employees acquire the knowledge and skills needed to do their work.
Teaching workers job-related knowledge and skills so they can perform their work effectively.
Develop a benefit into a chain of reasoning: training improves skills → fewer mistakes → less waste or better customer service.
Apply comparisons to the business in the question. Its budget, staff experience, training needs and ability to cover absences should influence your judgement.
Do not assume off-the-job training always provides a qualification or that on-the-job training has no cost.
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