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GCSE Citizenship Studies · key term
An independent official or body that investigates complaints about organisations or public services, normally after their own complaints procedures have been used.
Used by AQA
Paper 1, Paper 2
An independent official who investigates complaints about an organisation or service, including unresolved complaints about public services.
Revise: Role of Organisations in Providing a VoiceAn ombudsman can independently investigate unresolved complaints about service failures. These routes allow people to challenge poor treatment rather than simply accept it.
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An independent investigator who considers complaints about unfair treatment or poor administration by organisations within their remit.
An independent official or body that investigates complaints, usually after an organisation’s own complaints procedure has been used.
An independent investigator of complaints about unfair treatment or failures by organisations within their remit.
