OCR GCSE Business · J204
Paper 2
Revise: Concept of QualityReliability: does it work as expected without failures? A kettle should work each time it is used.
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GCSE Business · key term
The ability of a product or service to perform as expected without failures.
Used by OCR
Paper 2
Revise: Concept of QualityReliability: does it work as expected without failures? A kettle should work each time it is used.
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