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Importance of Quality — OCR Business J204 | GradeGen
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OCR GCSE Business
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Quality of Goods and Services
Importance of Quality
OCR GCSE Business · J204
Importance of Quality
What you need to know
Evaluate the importance of quality in both producing goods and providing services.
Analyze how maintaining quality affects a business's reputation, helps gain and retain customers, and reduces product returns and recalls.
Revision notes
1
Importance of Quality
5 key terms
Pro
Practise with past papers
Key terms & definitions
Previous subtopic
Methods for Ensuring Quality
Next topic: Sales Process and Customer Service
Methods of Selling
