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Business
OCR GCSE Business
Operations
OCR GCSE Business · J204 · 4
Operations
Paper 2
· 13 notes
Understand the scope of business operations, including their role in producing goods and providing services.
Analyze how operations influence overall business activity and success.
4.1
Production Processes
Types of Production Processes
Free
Technological Influence on Production
Pro
4.2
Quality of Goods and Services
Concept of Quality
Pro
Methods for Ensuring Quality
Pro
Importance of Quality
Pro
4.3
Sales Process and Customer Service
Methods of Selling
Pro
Influence of E-commerce
Pro
Importance of Customer Service
Pro
Product Knowledge and Customer Engagement
Pro
4.4
Consumer Law
Impact of Consumer Law
Pro
4.5
Business Location
Factors Influencing Location
Pro
4.6
Working with Suppliers
Role of Procurement
Pro
Impact of Logistical Decisions
Pro
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