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OCR GCSE Business
Operations
Quality of Goods and Services
Concept of Quality
OCR GCSE Business · J204
Concept of Quality
What you need to know
Explain the concept of quality in the context of business operations and customer expectations.
Revision notes
1
Concept of Quality
6 key terms
Pro
Practise with past papers
Key terms & definitions
Previous topic: Production Processes
Technological Influence on Production
Next subtopic
Methods for Ensuring Quality
